All telephone numbers present on the internet claiming to be Shoetopia are fraudulent numbers doing credit/debit card fraud. Never hand out any information to them
Note: We as an organisation will never ask you for your credit card details or OTP or password of your credit/debit card. Please do not provide them to anyone under any circumstances.
Q. When will you dispatch my order? What do I do if I have not received my order?
Our dispatch time is between 1-3 days from the date of placing the order. Although 95% of orders are dispatched on the same day but some orders may take up to 3 days for dispatch.
If your order has not been shipped even after 3 days of your placing the order please check the status of your order in the “My Accounts section of our website. You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with shoetopia by clicking My Accountlink on the top right after you login to your shoetopia account. This will take you to “My Account – My Orders” page, where you can view the status of all your orders. Here you will get the latest updated information about the status of your order. You can also track it by going to Track Order page located on the top of the page.
Q. I have created an Exchange request. When will the product be picked up?
Normally, pick up happens within 7 working days after the exchange request has been generated by the customer.
Q. How do I return the products I ordered ?
We do not have any product return policy. We only exchange the product if incase we have delivered some wrong or faulty products.
Q. How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?
If you receive an email, a call from a person/association claiming to be from www.shoetopia.in seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Shoetopia or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Q. How can I check my order status?
You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with Shoetopia by clicking Track Orders link on the top right after you login to your Shoetopia account . This will take you to “My Account – My Orders” page, where you can view the status of all your orders.
Q. I have made the payment already but I have not received my order?
Relax, your money is safe with us. Our estimated delivery time is between 3-10 days once you place the order. You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Shoetopia. To check the status of your pending orders, click on link in the top right after you login to your Shoetopia account. This will take you to your “My Account – My Orders” page, where you can view the status of all orders.
Q. Do I have to exchange all the products in my order at the same time?
You can raise the exchange request once for an order. So, please try all the products you’ve received in one order before initiating the exchange process as we do not provide multiple exchanges for the same order. You can exchange one product / multiple products from an order.
Q. I have a problem with my replacement order?
Please note that we don’t have any second exchange policy. But if you have any other issues with your replacement order please click on Contact Us and leave a message. The customer service team will contact you.
Q. I have received a partial order / incomplete order from Shoetopia?
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait any longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery, so that you can track it till we deliver the complete order.
Q. I have received a damaged product from Shoetopia. What’s next?
Kindly reach out to us for the damaged product within 48 hours of delivery . You can visit the “My order” section of your Shoetopia account and click on the order number & request exchange by selecting the appropriate reason damaged product received.While we investigate, request you to please make note of the below pointers :
Please do not use the item for which claim is being raised.
You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the product , packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.
Also, no exchange or credit voucher will be issued if the product is found to be used after quality investigation.
Q. My products have been picked up for exchange. What’s next?
As your products have been picked up, now your replacement order will be processed and it will be shipped at the earliest. Also, in case if you have opted for a credit voucher, then the voucher will be activated post pickup.
Q. What is Shoetopia doing to keep customers safe?
Customer safety is of utmost importance to us and we are doing everything we can in keeping a track of the impacts of COVID-19. We are taking safety measures in keeping the packages and having as much as minimal contact during deliveries. We are strictly following Government protocols and abiding by the World Health Organization guidelines.
Q. Is it possible to reduce contact with my rider while delivery?
Our delivery people have been advised to reduce as much contact as possible with the customers by leaving the packages right at their doorstep and informing them.
Q. How can I track the delivery of my order?
You can track your order as soon as it is shipped out. To know the status of your item real time, just use the tracking number provided in the email sent to you and track your parcel from the courier partner’s website.
Q. Can I modify the shipping address or mobile number of my order after it has been placed?
Yes, you can change the address or mobile number after you have placed the order. Kindly note no changes can be made after the order has been marked as “Packet Ready for Dispatch“.
Q. Will all the products be shipped out together?
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait any longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we deliver the complete order.
Q. What is your Return Policy?
We do not have any product return policy. We only exchange the product only if we deliver wrong / faulty products
Q. What is your Refund Policy?
We do not have any money refund policy. We only allow exchange of damaged/faulty products delivered. In case the next size you want is not in stock , we will provide you credit voucher worth the price of the product ( excluding cod charge & GST )
Also if you receive any faulty items, you can initiate an exchange and we will replace it with the correct product.
Q. What is your Exchange Policy?
Shoetopia exchange policy gives you an option to exchange items purchased on Shoetopia is only when we deliver wrong products by mistake or incase you receive some faulty products which is having negligible chances. There are two ways to return the product to us:
* Pick up: In most locations, we offer a free pick up service which might take upto 7 days. You will see a pickup option when you submit an exchange request.
* Self-Ship: If we don’t offer a pick up at your location. In such cases, we will provide a credit note for the shipping costs upto INR 200/- provided the product is preserved in its original condition, tags, and packaging.
During Pick Up, our delivery agent may do a quality check on the return. After the product reaches our warehouse facility , we will conduct a quality check again which might take upto 7 days , if the picked product does not pass the quality check, we shall ship it back to you.
The following EXCEPTIONS and RULES apply to this Policy:
* All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for eg. shoes must be packed in the original shoe box).
* Under Exchange Policy:
c. Shoetopia shall reserve the right to restrict exchange of the items purchased on Shoetopia if customer in any way breaches or misuse this policy.
d. Shoetopia will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Shoetopia would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
e. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
f. If you self-ship your returns, your shipping costs upto INR 200 would be reimbursed as a credit note subject to your return having met our Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship exchange, the exchange for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Q. How do I place an exchange request for my product(s) bought on Shoetopia?
If you would like to exchange products purchased from Shoetopia , please follow below mentioned steps:
* You can create an exchange for products purchased from Shoetopia within the specified exchange period under the “My Orders” section. If your address is serviceable for exchange you will be able to proceed with exchange.
* Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed with all the tags intact.
* Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
* At any time, you can track the status of your exchange requests under “My Orders”.
Q. Where should I self-ship the Exchange orders?
You can self ship your exchange orders to the following address :
Address : STYLESTRY VENTURES B-86 Mayapuri industrial area phase 1 New Delhi
P.S :- Please do not ship any products to the above address until & unless your pin code falls under NSZ( Non- Serviceable Zone ) for reverse pick up once you initiate an exchange.
Q. How can I cancel my order / Can I cancel my order after I’ve placed it?
Yes, you can cancel the order after you placed it. Go to the “ My orders” section of your Shoetopia account and under the order, you will be able to view the “ Cancel “ option. Once you click on that, your order will be cancelled and the refund will be processed, if it’s a prepaid order. Refunds normally take between 3 – 7 business days & some banks may take upto 21 days due to internal processes.
In case of COD order , just click on the cancel button & your order will be cancelled. Kindly note no cancellation can be made after the order has been marked as “Packet Ready for Dispatch”.
Q. Why was my order cancelled?
Unfortunately, in some cases Shoetopia might be forced to cancel an order due to inevitable circumstances such as : non availability of the product , non-delivery of the order due to restrictions etc.
Q. How can I pay for my order at Shoetopia?
We support the following payment options at Shoetopia :
* Cash On Delivery (available in selected pin codes)
* Credit Card
* Debit Card
* Internet Banking
* E – Wallet
Q. How does the COD (Cash on Delivery) payment option work?
To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes and upto a maximum order value of Rs.3000/-. However the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer. In such scenarios a customer will not be provided a COD (Cash On Delivery) payment option and customers will have to place a new order using Pre-payment options.
Q. Why can’t I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:* Our courier partners may not support the Cash on Delivery option for your delivery address.
* However the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. (Order Rejection Percentage shall mean any undelivered orders which are returned from the address provided by the customer).